CPS Energy advises customers to be prepared


We are expecting a combination of rain and wind, with possible thunderstorms, accompanied with possible lighting.

CPS Energy is prepared for any power outages. Crews will quickly respond to any outage and safely. Strong winds may cause tree limbs to hit or fall on power lines, or power lines may come in contact with other power lines. With thunderstorms comes lightning that can strike transformers, utility poles, high lines, or other equipment which may result in a power outage.

CPS is encouraging customers to be prepared for any potential weather related outages. And want to remind you that any down power line is dangerous and customers should always assume that a fallen power line is live.

Please remember:

• Report an outage by calling (210) 353-HELP (4357) to ensure that we are aware of your outage promptly.

• Be prepared. Keep cell phones, flashlights, batteries and other important items available for an unexpected power outage.

• Stay informed. Check the outage map for current outage updates. Also, follow our Facebook and Twitter sites for status updates. If possible, seek local TV or radio station weather reports.

• Stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines. Even in an outage, power lines may still have an electrical current running through them.

• If your home or business is flooded, never enter standing water unless you’re absolutely sure the main power has been shut off.

• Unplug electrical equipment such as stereos, TVs and computer equipment to help protect them from power surges during power restoration.

• Keep the refrigerator door closed as much as possible. Refrigerated food should be safe as long as power is out no more than 4 hours.

• If it looks like the power outage will be for more than 2-4 hours, pack perishable items (meat, poultry, fish, eggs, dairy products and leftovers) into a cooler surrounded by ice. Discard any perishable foods that have been above 40 °F for more than 2 hours. Visit the U.S. Food & Drug Administration to learn how to keep food safe at

• If your neighbors have power and you do not, check your breakers. Tripped breakers account for 15% of our service calls.

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