CPS Energy customer svc centers, payment locations, online svcs 'closed' over the weekend
SAN ANTONIO -- If you need to visit CPS Energy offices or make an online payment this week, get it done before Friday night.
CPS Energy will be making a system upgrade to their customer service systems to "improve functionality and performance" this weekend. That means all CPS Energy customer service centers, call center, online services and payment locations will not be available from 8 p.m. Friday, December 15th through 7 a.m. on Monday, December 18th.
Their customer service department WILL BE AVAILABLE to process EMERGENCY and OUTAGE CALLS relating to natural gas or electric services only. To report a natural gas or electric emergency please call: 210-353-HELP (4357) or 1-800-870-1006.
Customer service centers will resume regular hours at 7:45 a.m. on Monday, December 18th.