UPDATE: Postal Service repairs mailboxes after Trouble Shooters story
UPDATE: Residents say a Postal Service repair crew finally fixed their cluster mailboxes after our Trouble Shooters report Wednesday night, responding the very next morning. As we previously reported, the mailboxes had been vandalized a month ago, forcing homeowners to drive all the way to the post office to pick up mail and packages. That caused a hardship for seniors who were used to having their medications delivered by mail. After our story the USPS apologized for the long delay and then fixed the problem. The original story is below:
It's a maddening crime rampant here in San Antonio and around the country: mail thieves vandalizing those cluster mailboxes many of us have. And once yours is broken it can take weeks for the Postal Service to fix it.
Homeowners in one Stone Oak neighborhood have been waiting a month for their mailboxes to be repaired. They've had to drive to the post office every day to get their letters, packages and medications.
“For those of us who depend on getting our medications through the mail this is a problem and this is a hardship. I get numerous medications from the VA and I have to drive and stand in line,” says homeowner Samuel Telles.
The News 4 Trouble Shooters called the Postal Service today which apologized. But a spokesperson could not say exactly what has taken so long to fix that cluster box.
They say their repair crews can usually respond within three to seven days, but if a mailbox is too damaged and must be replaced it can take longer.
Congressman Will Hurd's office tells us it has also requested immediate answers from the Postal Service explaining the delays.